Terms of Service

Agreement to Terms

By using the Vet Grade website, purchasing our products, or interacting with our services, you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, please do not use our site or services.

Who We Are

Vet Grade (“we”, “us”, “our”) provides veterinary-quality nutritional supplements for pets through our online store and approved stockists. Our website address is [https://www.vetgrade.co.za].

Products & Orders

Product Descriptions: We strive for accuracy in product details, including ingredients and usage, but do not warrant it is error-free.
Order Acceptance: Receipt of an order confirmation does not guarantee order acceptance; we reserve the right to decline or cancel orders.
Pricing: All prices are in ZAR (R), including VAT where applicable. We may change prices without notice.
Promotions: Limited-time offers and discounts are subject to availability, one per customer, and may be withdrawn at any time.

Shipping & Delivery

Our shipping options and fees are outlined in our Shipping Policy. Delivery times are estimates and not guaranteed. Any delays beyond our control (e.g., courier issues) are not the responsibility of Vet Grade.

Returns & Refunds

Our Returns & Refunds Policy governs returns and refund eligibility. Please review it for detailed procedures and timeframes.

Payment Terms

We accept payment via secure providers (credit card, EFT, digital wallets).
Payments are processed once your order is confirmed.
You authorise Vet Grade to charge the payment method provided.

Intellectual Property

All website content—text, images, logos, branding—is the property of Vet Grade or its licensors.
You may use the content for personal, non-commercial purposes only. Any other use requires written permission.

User Conduct

When using our site, you agree not to:

Violate any laws
Engage in fraudulent or misleading behaviour
Upload harmful content such as viruses or malicious software
Infringe on intellectual property rights
Breaching these terms may result in termination of your access and legal action.

Disclaimers & Limitation of Liability

Our supplements are not intended to diagnose, treat, cure, or prevent disease. Always consult your veterinarian.
To the fullest extent permitted by law, Vet Grade is not liable for any indirect, incidental, or consequential damages.
Our total liability for any claim is limited to the purchase price of the product in question.

Indemnity

You agree to indemnify and hold Vet Grade harmless from any claims arising from your misuse of our site, violation of these Terms, or infringement of any third-party rights.

Governing Law & Dispute Resolution

These Terms shall be governed by the laws of South Africa. Any disputes shall be resolved in the courts of South Africa.

Changes to These Terms

We may update these Terms at any time. Changes will be posted with a revised ‘Last Updated’ date. Continued use of our services signifies acceptance of the new Terms.