Privacy Policy

 

1. Introduction

Vet Grade (the “Company”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal data in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa, as well as other applicable data protection laws.
This policy explains how we collect, use, store, and share your personal information when you use our website, communicate with us, or purchase our products.

By using our website or services, you consent to the processing of your personal information as described in this policy.

2. Data We Collect

Information you provide directly:

  • Account & Order Details: Name, email, phone number, and delivery address

  • Payment Details: Credit card or payment-provider information (processed securely via third-party payment platforms; Vet Grade does not store full payment details)

  • Communications: Any correspondence with Vet Grade (emails, messages, support requests, or feedback)

Information collected automatically:

  • Website usage data via cookies (e.g., pages visited, time on site, device type)

  • IP address, browser type, and approximate location data (for analytics and security)

3. How We Use Your Data

We process your personal information only for lawful purposes as outlined under POPIA and other relevant legislation:

  • Order fulfilment: To process, ship, and deliver your purchases

  • Account management: To create, manage, and maintain your Vet Grade account

  • Customer communication: To respond to enquiries, send updates, and deliver marketing content (with your consent)

  • Service improvement: To analyse usage trends and improve our products and website

  • Legal and compliance obligations: To comply with tax, accounting, or regulatory requirements

We will not process your personal information for purposes unrelated to those for which it was originally collected unless we obtain your consent or are legally permitted to do so.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and improve site performance. These include:

  • Session cookies: For cart and checkout functionality

  • Analytics cookies: To measure site usage and performance

  • Preference cookies: To remember your language or regional settings

You can manage or disable cookies through your browser settings. However, disabling cookies may limit some site functionality.

5. Sharing Your Information

Your personal information may be shared only as necessary and under confidentiality agreements with:

  • Service providers: Such as couriers, payment processors, and IT support providers

  • Regulatory or legal authorities: Where required to comply with law or protect our rights

  • Business transfers: If Vet Grade is involved in a merger, acquisition, or sale, you will be notified before your data is transferred

We do not sell, rent, or disclose your personal data to third parties for their own marketing purposes.

6. Your Rights Under POPIA

As a data subject under the POPI Act, you have the right to:

  • Access: Request details of the personal information we hold about you

  • Correction: Ask us to correct or update inaccurate or outdated information

  • Deletion (“Right to be Forgotten”): Request the deletion of your personal information where legally permissible

  • Objection: Object to the processing of your data for certain purposes (e.g., direct marketing)

  • Withdrawal of Consent: Withdraw your consent for processing activities that require it

To exercise any of these rights, contact our Information Officer using the details below.

7. Data Security & Retention

We maintain reasonable and appropriate security measures — including encryption, secure servers, and access controls — to protect your personal data from unauthorised access, loss, or misuse.

Your information is retained only for as long as necessary to:

  • Complete transactions and fulfil legal or accounting obligations

  • Maintain your account or consented communication preferences
    Once no longer required, data is securely deleted or anonymised.

8. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly.

9. International Data Transfers

If you access our services from outside South Africa, your personal information may be transferred to countries with different data protection standards. Vet Grade implements safeguards to ensure that your data remains protected and processed in compliance with POPIA and other applicable laws.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Contact Us

For any questions, complaints, or data requests under the POPI Act, please contact us:

Information Officer: Vet Grade
📞 Tel / WhatsApp: +27 60 530 4461
📧 Email: info@vetgrade.co.za
🕒 Hours:
Monday–Friday: 9 AM – 7 PM SAST
Saturday–Sunday: 9 AM – 5 PM SAST

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